Privacy Policy
White Pearl Wellness Hub
Last updated: 23 August 2026
1. Our Commitment to Your Privacy
White Pearl Wellness Hub respects your privacy and is committed to handling your personal information with care, respect and confidentiality.
This Privacy Policy explains how White Pearl Wellness Hub collects, holds, uses, protects and discloses personal information when you visit this website, make an enquiry, book a discovery call, request a session or otherwise engage with our services.
Where applicable, personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Because some of the services provided by White Pearl Wellness Hub involve wellbeing, breathwork, somatic practices and nervous system support, information provided by clients may include sensitive or health-related information.
2. Information We May Collect
Depending upon how you interact with White Pearl Wellness Hub, we may collect:
- your name, email address and telephone number;
- information submitted through contact, enquiry, booking or intake forms;
- information you voluntarily provide about your physical or emotional wellbeing, health history, circumstances or reasons for seeking support;
- appointment and booking information;
- correspondence between you and White Pearl Wellness Hub; and
- technical information generated when you use our website, such as browser/device information and website analytics.
We aim to collect only information that is reasonably necessary for providing our services or operating White Pearl Wellness Hub.
The OAIC specifically advises health service providers to collect health information with consent where it is reasonably necessary and to tell clients why it is being collected and how it will be handled.
3.How We Collect information
Personal information may be collected when you:
- contact White Pearl Wellness Hub;
- complete an enquiry, intake, health or consent form;
- book a Discovery Call or session;
- participate in a session or program;
- communicate with us by email, telephone or another agreed method; or
- voluntarily provide information relevant to the service you are seeking.
Where reasonably practicable, information will be collected directly from you.
4.How Your information is Used
Information may be used to:
- respond to your enquiry;
- arrange Discovery Calls, appointments or sessions;
- determine the suitability of a service;
- safely provide and administer services;
- communicate with you regarding your booking or participation;
- maintain appropriate business and client records;
- process or administer payments where applicable;
- improve our services and website;
- comply with legal or regulatory obligations; and
- respond appropriately where disclosure is required or permitted by law.
Sensitive or health information will not be used for unrelated purposes without your consent unless otherwise permitted or required by law.
5.Confidentiality
Information shared during enquiries and sessions is treated respectfully and confidentially.
White Pearl Wellness Hub does not sell personal or health information.
Information will not ordinarily be disclosed to another person or organisation without your consent.
There may, however, be limited circumstances in which information can or must be disclosed, including where required or authorised by law or where permitted under applicable privacy legislation.
Australian privacy law places particular restrictions on using or disclosing sensitive information for purposes other than the reason for which it was collected.
6. Third-Party Services and Online Bookings
White Pearl Wellness Hub uses third-party technology providers to operate aspects of the website, communications and booking process.
These may include:
Webador -website hosting and website functionality.
Google services - which may be used for appointment scheduling, calendar functionality, email or associated business administration.
When you use an online booking link or other integrated service, some information may therefore be processed by the relevant third-party provider in accordance with the provider's own privacy practices.
Some technology providers may process or store information using infrastructure located outside Australia.
Where personal information is handled by external service providers, White Pearl Wellness Hub takes reasonable steps appropriate to the circumstances to protect the information and uses providers for legitimate business purposes.
7.Website Analytics and Cookies
The website may use cookies or analytics technologies to understand how visitors interact with the website.
This may include information such as:
- pages visited;
- approximate location;
- browser or device type;
- time spent on pages; and
- general website usage information.
This information may be used to maintain and improve website performance and user experience.
8. Storage and Security
White Pearl Wellness Hub takes reasonable steps to protect personal and sensitive information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically through password-protected devices, email, website systems, booking systems or other secure business systems.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Information that is no longer required will be securely deleted or de-identified where appropriate and subject to any applicable legal record-keeping requirements.
9. Access and Correction
You may request access to personal information White Pearl Wellness Hub holds about you.
You may also request that information be corrected if you believe it is inaccurate, incomplete or out of date.
Requests can be made using the contact information below.
In some circumstances, access may be restricted where permitted or required by law.
The right to access and correct health information is an important part of Australia's health-privacy framework.
10. Marketing Communications
White Pearl Wellness Hub will not use sensitive health information for direct marketing without appropriate consent.
If you voluntarily subscribe to future communications, you may unsubscribe at any time.
The OAIC specifically states that health information cannot generally be used for direct marketing unless the person has specifically agreed to it.
11. Photographs, Testimonials and Client Stories
White Pearl Wellness Hub will not publish an identifiable client's photograph, testimonial or personal story without their permission.
Where a client give permission for a testimony, photograph or story to be published, only the information covered by that permission will be used.
Permission to use a testimonial or image may be withdrawn for future use by contacting White Pearl Wellness Hub, subject to material already lawfully published or otherwise required to be retained.
12. Privacy Concerns or Complaints
If you have a question or concern about how your personal information has been handled, please contact White Pearl Wellness Hub first so that the matter can be reviewed and addressed.
If a privacy matter cannot be resolved directly and the Privacy Act applies, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
13. Contact
White Pearl Wellness Hub
Email: info@whitepearlwellnesshub.com.au
website: whitepearwellnesshub.com.au
14. Changes to This Privacy Policy
This Privacy Policy may be reviewed and updated from time to time to reflect changes to White Pearl Wellness Hub's services, technology, business practices or legal obligations.
The current version will be published on the website.